Policies

We value transparency and professionalism. Below are core policies governing our services, data handling, and complaints.

Certification Granting Policy

This policy defines how certification decisions are made, granted, maintained, suspended, or withdrawn, ensuring decisions are evidence-based and independent from commercial influence.

Training Policy

This policy governs training planning, delivery, evaluation, and continual improvement to ensure programs are needs-based, measurable, and delivered with confidentiality and impartiality.

Privacy Policy

This policy explains how personal data is collected, used, protected, and retained, and outlines data subject rights and information-sharing controls.

Complaints Policy

This policy defines how complaints are received, investigated, resolved, and closed with confidentiality, objectivity, documented outcomes, and continual improvement.